This privacy policy explains how we at C3 collect, use, store, and protect your personal data. We value your privacy and strive to maintain a high level of data protection. This policy is updated as needed, and the latest version is always available at c3.se.
1. Data Controller
C3 is the data controller for the processing of personal data in connection with our services, products, and digital channels.
Contact details:
C3 / Order Nordic AB
Corporate ID: 556203-0451
Email: info@c3.se
2. What Data Do We Collect?
We collect and process the following types of personal data:
Name
Address
Personal identity number (when required)
Mobile and telephone numbers
Email address
IP address
Order history and purchasing patterns
Payment method
User behavior on our website and in our digital channels
Information you provide when contacting customer service
3. Purpose of Data Processing
We process your personal data to:
Administer orders, deliveries, and payments
Provide customer service and support
Send marketing materials, newsletters, and offers
Improve our website and services through behavior analysis
Fulfill legal obligations (e.g., accounting laws)
Prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract: When you make a purchase or use our services
Consent: When subscribing to newsletters or other direct marketing
Legal obligation: To comply with Swedish legislation
Legitimate interest: To improve our services and communication
5. Marketing and Profiling
We analyze your personal data to tailor our marketing to you. This may include sending targeted offers based on previous purchases or activity on our website and social media.
We use tools such as Google Analytics, which may involve transferring your data to servers outside the EU/EEA. Google may also share this data with third parties if required by law. We ensure that such transfers comply with current data protection legislation, for example through the use of Standard Contractual Clauses (SCCs).
6. Cookies and Tracking Technologies
We use cookies to enhance the user experience and analyze traffic on our website. Cookies help us remember your preferences, display relevant offers, and measure the effectiveness of our campaigns.
You can manage your cookie settings in your browser. Please note that some features of the website, such as e-commerce, may not function without cookies.
Read more in our Cookie Policy.
7. Retention Period
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Examples:
For marketing: up to 3 years after the customer relationship ends
For accounting purposes: 7 years, in accordance with the Accounting Act
For active customer relationships (e.g., subscriptions or newsletters): until consent is withdrawn
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to processing for direct marketing purposes
Withdraw consent at any time
Request data portability (for data based on consent or contract)
Lodge a complaint with the Swedish Authority for Privacy Protection (IMY)
To exercise your rights, please contact us in writing via email.
9. Disclosure to Third Parties
We never sell your personal data to third parties.
However, your data may be shared with:
Shipping companies
Payment service providers
IT service providers
Analytics services such as Google Analytics
These parties act as data processors and may only process your data according to our instructions. We have agreements in place to ensure your data is protected.
10. Policy Changes
C3 reserves the right to update this policy at any time. The latest version is always published on our website. We recommend reviewing this policy regularly to stay informed of any changes.
11. Contact
Do you have questions about our privacy policy or how we handle your personal data?
Please contact us at:
Email: info@c3.se